Define our purpose. We clearly outline why we’re engaging, what we’re engaging on and what we want to achieve.
Identify who to engage. We give careful consideration to who will be affected by decisions, particularly:
- Māori
- High health need groups
- Consumers and whānau.
We also consider what subset of audience we are best to engage with.
Identify existing relationships that can be involved, these relationships may be held by internal stakeholders or with health sector partners.
Identify the level of engagement required that is appropriate for the kaupapa and level of interest and impact for partners and stakeholders.
Review existing feedback and insights, such as research, data, or engagement reports, so we have context to support discussion and do not ask people to repeat themselves.
Identify any related engagement mahi being delivered by health sector partners that could be joined-up.
Develop clear and concise key messages, written in plain language and translated when required, so people understand our kaupapa and how they can participate.
Design our approach with partners and stakeholders so they can let us know what will work for them and to establish a shared understanding of what the engagement will achieve.
Plan where, when, and how to engage, considering how we can:
- engage early and often as possible
- ensure equal and fair access to participate
- provide flexible and accessible methods of engagement with sufficient time to engage effectively
- use engagement methods that support and empower people to provide meaningful feedback
- identify potential risks and plan mitigating actions
- outline deliverables and a complete timeline.
Follow best practice guidance and advice when planning engagement with Māori, high health need groups.
Plan how we will capture feedback accurately and fully, with adequate resource and systems in place. We also plan how information will be effectively analysed and summarised later on.
