Principles of Pharmac's Engagement Strategy

How the principles apply when we engage 

Whakarongo | Listen

We are approachable and engage in a timely and collaborative manner, striving for early and meaningful two-way engagement at an appropriate level for the relationship.

Tūhono | Connect

We foster mana-enhancing relationships with respect and care. We demonstrate flexibility, empathy, and understanding.

Wānanga | Learn together

We display integrity and think broadly. We consistently behave with honesty and courtesy, and show a willingness to learn and be challenged.

Māia | Be courageous

We are open and constructive, by communicating with transparency and standing up when we see opportunities to do better.

Kaitiakitanga | Preserve, protect, and shelter our future

We are accountable, operating within statutory frameworks we explore how we can safeguard wellbeing for New Zealanders, now and for the future.