Participant survey
Following the consultation, we invited participants to complete a short survey to understand how useful they found the information provided and how we could improve future consultations. We received 30 responses.
Clarity and usefulness of information
Around three-quarters of respondents found the consultation clear and easy to understand. However, some noted confusion around the parallel process for adding devices to existing contracts. Similarly, most respondents felt the information provided was helpful in preparing their responses. A few suggested that a guided walkthrough by a Pharmac staff member would have made the process even clearer.
Positive feedback
Respondents highlighted several aspects that contributed to a positive experience:
- Clear and consistent communication
- An intuitive and easy-to-navigate webpage
- A generous timeline for completing tasks
- Responsive email support and timely reminders.
These comments suggest the consultation was well-organised and accessible, helping stakeholders engage effectively.
Areas for improvement
Some respondents felt the timeline was too short, particularly for suppliers with large product ranges or those new to working with Pharmac. There were also suggestions to expand the comprehensive product list to include all available sizes, not just those sold in the past two years, to better reflect the full range of offerings.
A few participants recommended hosting a seminar or demonstration to clarify expectations and support participation.
Suggestions for future consultations
Several respondents asked for greater clarity on next steps, including how new devices will be added and how the list will be finalised. Some felt the consultation was too one-directional - focused on data collection without inviting input on future decisions. One Health NZ staff member also noted that not all relevant colleagues received the consultation, suggesting a need to broaden our distribution channels.