Reset programme

Pharmac has committed to a 12-month reset programme to become a more outward-focused and transparent organisation.

On this page

The aim, principles and workstreams of the reset programme

Following a series of external reviews and stakeholder workshops, Pharmac is changing how it operates and improving its organisational culture to better meet public and stakeholder expectations.

The aim of this reset programme phase is to lay the foundation for a more transparent, outward focused, and collaborative organisation.

A five-year improvement programme is an organisational priority that will occur in two phases. The 12-month reset began on 1 July to deliver tangible change and establish foundational improvements to support future reform.

The Reset Programme is guided by the following principles of:

  • Partnership with consumers and staff
  • Delivering tangible change to consumers and patients
  • High visibility and transparency
  • Building enduring foundations for future improvement
  • Prioritised and resourced

Based on recurring themes from external reviews and stakeholder feedback, the Reset Programme has three workstreams to contribute to the wider reform of Pharmac:

  1. A new strategic vision
  2. Enhancing consumer engagement and trust
  3. Better processes.

90-day action plans for the reset programme

We will deliver the reset programme using four different 90-day plans. Each plan will deliver some five to 10 actions.

The partnership approach is with consumers and staff to develop and deliver the reset programme, including prioritising and scoping actions together.

Progress reports and 90-day plans

Consumer and Patient working group

This new working group is partnering with Pharmac to provide insight, lived experience, and practical advice to ensure that the Pharmac Reset Programme is designed in a way that values and reflects the needs, values, and perspectives of consumers and patients.

About the Consumer and Patient Working Group

Reset Programme Governance Group

A governance group has been established to provide oversight of the overall improvement programme deliverables to ensure diverse perspectives are integrated into decision-making.

The governance group includes five members plus the reset programme manager:

  • Executive Sponsor: Pharmac Chief Executive
  • Senior Responsible Officer: Pharmac Director Strategy, Policy and Performance
  • Consumer Representative: Consumer and Patient Working Group Chair
  • Consumer Representative: Consumer Advisory Committee Chair
  • External Advisor: Ministry of Health Group Manager Strategy, Policy and Legislation
  • Pharmac Reset Programme Manager 

Who to contact

To find out more about the Reset Programme, email resetprogramme@pharmac.govt.nz