Progress report on the Reset Programme
We are reporting monthly on our progress towards our current 90-day action plan (July–September 2025).
A New Strategic Vision
| Commentary | Intended outcome | Status | Milestones | Progress | 
|---|---|---|---|---|
| Pae Ora Legislation Amendment Seek feedback from consumers on possible changes to the Pae Ora legislation related to Pharmac to incorporate into advice to the Minister. | Ensure advice provided to the Minister reflects consumer perspectives and supports informed decision-making. | Complete | Seek feedback from consumers Pharmac advice, including CAP working group feedback, provided to the Minister | Discussions with CAP working group (30 July) and CAC (6 August) Consumer feedback incorporated into Pharmac’s advice to the Minister, including CAP working group written feedback as an appendix Pharmac advice provided to Minister’s office (21 Aug) | 
Enhancing Consumer Engagement and Trust
| Commentary | Intended outcome | Status | Milestones | Progress | 
|---|---|---|---|---|
| Establish Consumer Working Group Establish a consumer working group to support the design and delivery of the reset programme. The members will be selected by the consumer and patient community. 
 | A partnership approach between consumers and Pharmac for organisational improvement work. | Complete | Appoint Chair and members Develop and agree Terms of Reference Schedule regular meetings | Chair selected by consumer and patient community and members appointed by Chair. First meeting held on 21 July 2025. Terms of reference finalised and published on Pharmac website. Working group meeting fortnightly and meeting minutes published on Pharmac website. | 
| Build a Consumer Network Build a consumer advocate network and database that represents health conditions and communities with high health needs. | A centralised consumer and patient database to support improved engagement. | Completed | Agree requirements for database ICT or external provider build and deliver database Database populated with contact details shared by CAP working group and CAC members Consumer relations team trained to use database | Requirements for database finalised with ICT and external provider delivered solution CAP working group members actively contributing contact details CAP working group provided insights on what information should be captured within the database (25 Sep) Database has been built and populated with contacts User guide created and the consumer relations team will be trained as part of their induction | 
| Relationship Managers Expand Pharmac’s engagement function to include dedicated relationship managers to build and maintain relationships with key consumer and patient groups. | A dedicated engagement team is established, operating under a coordinated approach that enhances the organisation’s capacity and capability to build meaningful relationships with key consumer and patient groups. | In progress | SLT approve the establishment of a consumer relations team Manager appointed Consumer Relations Principal Advisors appointed CAP working group to provide insights for a successful implementation of the consumer relations team | External Engagement Manager has been appointed. Recruitment underway for three Consumer Relations principal advisors. There have been delays in finding candidates. A second round of recruitment is underway. Appointments will be made in Q2. CAP working group provided insights on the role of the consumer relations team (25 Sep). This included a recommendation to develop a consumer and patient guide to support engagement and offering to support initial introductions with patient advocacy groups. | 
| Pharmac Review Recommendations Publish an update on the recommendations from the 2022 Pharmac Review to provide clarity to consumers on progress. | Improving transparency and accountability by communicating progress on the 2022 Pharmac Review recommendations. | Complete | Progress report developed and approved Feedback from CAP working group Chair Published on Pharmac website Shared with consumer networks | Pharmac Review recommendation update published on Pharmac website in July 2025 and shared with consumer network. | 
| 2026/27 Budget Bid Seek feedback from consumers on Pharmac’s budget bid for 2026/27 to incorporate into advice to the Minister. Budget 2025/26 information proactively released to support consumer advice. | Consumers have improved understanding of and proactive engagement with the Budget process and Pharmac’s role within it. | Complete | 2025/26 Budget information proactively released Seek feedback from consumers Implement CAP working group recommendations to enhance future budget bids | Budget 2025/26 information proactively released on Pharmac’s website in July 2025. Consumer and Patient Working Group discussing Budget 2026/27 at meeting on 14 August. Suggested data enhancements incorporated into Budget bid. | 
Better processes
| Commentary | Intended outcome | Status | Milestones | Progress | 
|---|---|---|---|---|
| Joint Communications Planning Develop joined up communications planning approach between consumer advocacy groups and Pharmac and seek feedback on Pharmac’s public affairs strategy. | Align Pharmac’s communications approach with consumer perspectives to support active participation. | In progress – | Agree joined up communications plan approach Consumer endorsement of Pharmac’s communications strategy Implement CAP working group recommendations | 
 CAP working group discussing joined up communications planning at meeting on 9 October Delivery delayed to Q2 
 | 
| Clinical Meeting Recommendations Seek feedback from consumers on the timeliness changes to clinical meeting recommendations to understand if it is meeting consumer needs and expectations. | Ensure consumer perspectives inform decisions on permanent changes to clinical meeting recommendations. | In progress | CAP working group feedback informs outcome of trial | This action item will become a future quarter action item with a broader scope. | 
Previous reports
This report and others are available as a PDF download.
- Reset Programme | September 2025 progress report [PDF 94 KB]
- Reset Programme | August 2025 progress report [PDF 214 KB]
- Reset Programme | July 2025 progress report [PDF 63 KB]
 
				 
			