Progress report on the Reset Programme

Pae Ora Legislation Amendment

Seek feedback from consumers on possible changes to the Pae Ora legislation related to Pharmac to incorporate into advice to the Minister. 

Complete

Discussions with Consumer and Patient Working Group (30 July) and the Consumer Advisory Committee (6 August) on Pae Ora Legislation amendments.

Consumer feedback being incorporated into advice to the Minister, including appendix from Consumer and Patient Working Group.

Establish Consumer Working Group

Establish a consumer working group to support the design and delivery of the reset programme. The members will be selected by the consumer and patient community.

Complete

Chair selected by consumer and patient community and members appointed by Chair.

First meeting held on 21 July 2025. Terms of reference finalised and published on Pharmac website.

Working group meeting fortnightly and meeting minutes published on Pharmac website.

About the consumer working group

Build a Consumer Network

Build a consumer advocate network and database that represents health conditions and communities with high health needs.

In progress
On track

Work commenced to create database. Using an excel spreadsheet in lieu of a CRM.  

Consumer and Patient Working Group and the Consumer Advisory Committee sharing contact details. 

Relationship Managers

Expand Pharmac’s engagement function to include dedicated relationship managers to build and maintain relationships with key consumer and patient groups.

In Progress
Delayed 

Recruitment underway for External Engagement Manager to lead the consumer relations team.

Consumer and Patient Working Group discussing role of relationship managers at meeting on 25 September.

Team structure and approach agreed this quarter by recruitment and team establishment likely to be next quarter.

Pharmac Review Recommendations

Publish an update on the recommendations from the 2022 Pharmac Review to provide clarity to consumers on progress.

Complete

Pharmac Review recommendation update published on Pharmac website in July 2025 and shared with consumer network.

July 2025 Pharmac Review Update

2026/27 Budget Bid

Seek feedback from consumers on Pharmac’s budget bid for 2026/27 to incorporate into advice to the Minister. Budget 2025/26 information proactively released to support consumer advice.

In Progress
On track

Budget 2025/26 information proactively released on Pharmac’s website in July 2025.

Consumer and Patient Working Group discussing Budget 2026/27 at meeting on 14 August.

Joint Communications Planning

Develop joined up communications planning approach between consumer advocacy groups and Pharmac and seek feedback on Pharmac’s public affairs strategy.   

In progress
On track

Consumer and Patient Working Group discussing joined up communications planning at meeting on 11 September.

Clinical Meeting Recommendations

Seek feedback from consumers on the timeliness changes to clinical meeting recommendations to understand if it is meeting consumer needs and expectations.

In progress
On track

Feedback will be sought from a range of consumers on the changes.

Consumer and Patient Working Group having wider discussion about clinical meetings and records at in person meeting in October.